Specialist, Market Account Management

Job type: Full-Time
Accepting BioReady™: Yes
Category: General Management, Operations and Administration
Experience: 4-6 Years
Employer: Sanofi
Location: Mississauga, ON
Posted: August 5, 2022
Closes: September 5, 2022

Job description:

Reference No.R2654985

Department: Order to Serve and Data Management

About Genzyme, a Sanofi Company

Sanofi Genzyme has pioneered the development and delivery of transformative therapies for patients affected by rare and debilitating diseases for over 30 years. We accomplish our goals through world-class research and with the compassion and commitment of our employees. With a focus on rare diseases and multiple sclerosis, we are dedicated to making a positive impact on the lives of the patients and families we serve. That goal guides and inspires us every day.  Sanofi Genzyme’s portfolio of transformative therapies, which are marketed in countries around the world, represents groundbreaking and life-saving advances in medicine. As a Sanofi company, Sanofi Genzyme benefits from the reach and resources of one of the world’s largest pharmaceutical companies, with a shared commitment to improving the lives of patients. Learn more at www.sanofigenzyme.com.

Sanofi is dedicated to supporting people through their health challenges. We are a global biopharmaceutical company focused on human health. We prevent illness with vaccines, provide innovative treatments to fight pain and ease suffering. We stand by the few who suffer from rare diseases and the millions with long-term chronic conditions.  With more than 100,000 people in 100 countries, Sanofi is transforming scientific innovation into healthcare solutions around the globe.

Position Summary:

The Specialist, Market Account Management is responsible for delivering on service levels for customer claims and inquiries and relationships with trade customers and delivering the highest level of service and preferred partner status. This position is responsible for complying with all applicable

SOX and internal controls, maintaining all relevant department KPIs, building effective and collaborative stakeholder relationships, and seeking opportunities to improve related department processes and systems. Provides premium service and support to customers, as defined by individual or unique customer needs, benchmarking efforts, and collaboration with the department on specific ways to ensure the best level of service. Specialist will make recommendations to management regarding improved processes and resource/efficiency utilization. Specialist must maintain department service levels and turnaround time in light of special or urgent business needs. Understands how to position complexities and solutions to management.

Represents and works towards compliance with regards to order to cash processes.

Key Responsibilities:

Account Management:

• On commercial aspects, relationship with trade, supporting the teams assigned to own customers, informing of all matters that may be relevant. On distribution aspects, build and establish relationship with Logistics (3PL) and support project NorthStar activities. On stock optimization and visibility, relationship with Planning and VMI (Vendor Managed Inventory) Specialist to assess for risk and address urgencies. Serve as the liaison with cross functional partners to support customer inquiries (ad hoc or planned).

• Provides direct support to the Promotional and samples process as well as special access programs.

• Create manually the documents required for the Special Access Program scenarios, from the distribution pivot to local hospitals via the financial pivot (SWI) and financial plant (local). Provide to the Administrator, Customer and commercial data, the causes and business impacts on the distributor’ inventory days for the Stock in Trade report. Maintain good working relations with buyers and Key Account Managers. Ensure the adhesion to our commercial policies, procedures and various changes linked to our product portfolio. Prepare for HSE, specific provinces environment taxes reporting on Sharp sales from pharmacies to patients (products with needle) and Packaging (all products).


• Processes market specific reporting as well as ad hoc business requests using Shift and BI Portals.

Continuous Improvement:

• In collaboration with the Project function, assess metrics to ensure team is delivering the most value to the organization. Engages with Project team to drive process improvement, reduce manual interventions, and improve process efficiency. Make recommendations for process optimization. Respond to business units on questions related to processes and analyzes on transactional activities of product orders and returns.

Key Requirements:

First level university degree required with 5+ years’ experience (preferably in pharma supply chain and/or customer service).


• French language verbal and written (highly preferred).

Sanofi is an equal opportunity employer committed to diversity and inclusion. Our goal is to attract, develop and retain highly talented employees from diverse backgrounds, allowing us to benefit from a wide variety of experiences and perspectives. We welcome and encourage applications from all qualified applicants.  Accommodations for persons with disabilities required during the recruitment process are available upon request.

Thank you in advance for your interest.

Only those candidates selected for interviews will be contacted.

Sanofi, Empowering Life


At Sanofi diversity and inclusion is foundational to how we operate and embedded in our Core Values. We recognize to truly tap into the richness diversity brings we must lead with inclusion and have a workplace where those differences can thrive and be leveraged to empower the lives of our colleagues, patients and customers. We respect and celebrate the diversity of our people, their backgrounds and experiences and provide equal opportunity for all.

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