BlueLight Analytics Inc., a Halifax-based growth stage technology start-up, is currently recruiting a Data Integrity Specialist (Customer Success) who is client-focused, task-oriented, technically inclined and thrives in a fast-paced environment. This is the perfect position for an individual who enjoys building relationships and has great attention to detail. The ideal candidate will be a highly motivated individual with an entrepreneurial spirit and a ready to learn attitude. The position offers a competitive compensation package and a work environment focused on growth.
- With keen attention to detail, review incoming customer data daily for quality control and accuracy;
- Engage with customers to provide technical support and feedback;
- Monitor customer engagement metrics and develop programs to increase engagement and retention;
- Work with the development team to test new software releases and report issues;
- Enter new products into the database as they become available;
- Periodically audit and update the database to ensure accuracy;
- Prepare products for shipment on an ad-hoc basis;
- Contribute to the creation and maintenance of client services support tools;
- Proactively reach out to customers for the provision of training and support through telephone, email, video conference and webinars;
- Define new job roles/duties proactively.
- Strong critical thinking and problem-solving skills;
- Excellent organizational and time-management skills with the ability to multitask;
- Strong communication (verbal and written) skills;
- Ability to manage multiple activities and changing priorities;
- Preference will be given to candidates fluent in other languages.
- Bachelor’s degree in Science or a related discipline;
- Recent graduate with preference given to candidates with prior quality control and/or data review experience;
- Experience in using a software program to manage client engagements.
Please apply with your resume and cover letter by November 27, 2019. Only successful applicants will be contacted.Apply Now