Claims Coordinator (Contract)

Job type: Contract
Accepting BioReady™: Yes
Category: Finance and Accounting
Education: Diploma/DEC
Experience: 4-6 Years
Employer: BioTalent Canada
Salary: $40,000-$43,000
Location: Ottawa, ON
Posted: May 20, 2020
Closes: June 20, 2020


BioTalent Canada is the HR partner for Canada’s biotechnology industry. Our success relies on the power of our relationships – our team has built a dynamic network of associations, academic institutions, service providers, and employers doing incredible, leading-edge work to drive the Canadian biotechnology economy forward. Our services help that network to strengthen skills, connect job-ready talent to industry, and enable employers to create thriving workforces that support their growth. Recently certified a Great Place to Work® Certification, BioTalent Canada practices the same industry standards they recommend to their stakeholders. OUR VISION The Canadian bio-economy is people focused, a career of choice and a key driver of the Canadian economy. OUR MISION We strengthen Canada’s bio-economy by providing valuable, evidence-based labour market information and the best job-ready human resources available. OUR VALUES Acting in partnership we harness our candor, enthusiasm and sincerity to demonstrate leadership, credibility, integrity and diversity. WHAT WE DO We conduct Labour Market Research to provide insights for our partners into workforce availability. We deliver wage subsidies and facilitate career placement opportunities to help employers reduce the risk of hiring and allow biotechnology workers access to unique opportunities in their field. We provide job search and candidate search tools to connect employers with talent, and we provide professional development opportunities for workers to develop the skills they need to support Canada’s bio-economy. We are connection-creators and relationship-builders, and we thrive on opening doors and creating opportunities for the groups we serve. Our team is the key to our success. We have a dedicated group of high-performing employees who live our values and are driven to achieve great things, but we balance our commitment and hard work with our joie-de-vivre – we prize good and constructive humour, innovative approaches, diverse perspectives, and community-mindedness. We take pride in the work environment at BioTalent Canada, and we offer a number of unique programs and benefits to employees to enrich their experience working here. In 2019, we enlisted an external consulting firm to conduct market research to determine the market competitiveness of our current programs and benefits. Out of that study, we learned that, among Canadian Non-Profit and Small- to Medium-Sized Enterprises (SMEs), BioTalent Canada’s collective paid leave programs (including vacation, sick time, personal emergency leave, volunteer time off and statutory holidays) are above market. In 2020, BioTalent Canada was certified as a “Great Place to WorkTM,” a global standard accepted by business leaders, research institutions, and the public as the definitive standard of what it means to be a great workplace. We’re currently looking for talented Claims Coordinators to join our team remotely. 


Under the supervision of the Project Officer, the successful candidate will coordinate and administer project activities associated with financial wage subsidy claims. In this role, you can expect to: 

  • Accurately process 50- 90 financial wage subsidy claims weekly, according to internal processes;
  • Assist with data input using Sage 50 and Excel;
  • Maintain project tracking sheets and enter program details into the CRM database;
  • Follow up on missing documentation making certain the process is completed on time;
  • Monitor the alignment between the project wage subsidy budget and claims being processed;
  • Monitor appropriate compliance to terms of projects;
  • Provide recommendations to Project Officer on project issues in an ongoing and timely fashion;
  • Maintain positive customer relations and respond to minor problems and basic inquires;
  • Redirect problems outside scope to appropriate individuals;
  • Perform other duties as requested and as needed in a dynamic work environment.

Knowledge & Skills: 

  • Minimum of 3- years related experience working with financial documents;
  • In-depth knowledge of MS Office software;
  • Oriented towards customer service;
  • Ability to work with minimal supervision;
  • Excellent attention to detail and strong organizational skills;
  • Ability to work under pressure and to multi-task and prioritize competing deadlines;
  • Ability to problem solve with critical thinking and time management skills
  • Possess strong communication skills, respect individuals and embrace teamwork;
  • Excellent sense of humour – affable and easy to work with;
  • Bilingualism is an asset;
  • Diploma/ College certificate in a relevant discipline would be an asset. Some post-secondary education is required
  • CRM experience is a definite asset.
  • Experience with Sage 50 is an asset

Interested individuals may apply WITH A COVER LETTER and CV. BioTalent Canada offers a competitive compensation package. Please note that this position is a full-time tele-working (WORK-FROM-HOME) position.  BioTalent Canada will provide all necessary technical equipment critical for the successful candidate to work 100% from their home/home office. BioTalent Canada prides itself on being an equal-opportunity employer and encourages applications from ALL qualified candidates.  Accommodations are available on request for candidates taking part in all aspects of the selection process. We thank all applicants, but only those candidates selected for interview will be contacted.

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