National Occupational Standard for Human Resources Manager

Definition of occupation

The effective management of a company’s Human Resources is vital to the success of any organization. The Human Resources Manager assists and directs an organization in the effective management and utilization of its people capabilities to ensure the sustainability of the organization by:

  • Assisting the leadership staff in an organization to plan and identify what the staff and talent requirements for the organization should be with specific reference to the number of people required and establish what the required competencies and capability requirements are to sustain the business according to the business strategy.
  • Delivering services to support the organization in executing effective talent supply strategies through attraction and acquisition processes.
  • Collaborating with leaders, managers, and supervisors to implement and launch talent management strategies to ensure effective onboarding, development, and progression systems.
  • Providing the systems, data analytics, administrative processes, and policies related to employing people in the organization. These administrative services include applicant tracking, managing employee information, salaries and remuneration, performance reviews, and benefits.
  • Assisting and advising the organization to create and maintain a healthy work environment by resolving employment issues and concerns.
  • Overseeing Diversity, Equity, and Inclusion programs.
  • Serving as a lead in providing front-line HR consultation, counselling, and coaching to senior management, people managers, and employees in all HR practice areas, including legal compliance and employment standards.
  • Effectively managing the resources, infrastructure, and cost to provide the services mentioned earlier, irrespective of the employed delivery models.
  • Participating as a significant stakeholder in total health and wellness programs. Although not a general trend, instances can be found where HR is also responsible for the safety functions. In such instances, the Human Resources Manager may have responsibilities ranging from driving the safety culture to stewarding the safety systems, programs, and corrective action.

Responsibilities vary significantly from organization to organization depending on the operating models and philosophies as well as organizational size. In smaller organizations, one person may be responsible for all the support mentioned above while contracting services from outsourced service suppliers and specialist organizations as and when required. In larger organizations, the Human Resources Manager often functions as a business partner for a department, division, business unit, and regional or country office. In these instances, they may be responsible for ensuring the coordination and delivery of all HR management services via internal shared services and or specialist functions.

How to use a National Occupational Standard

View summary of NOS profile here: Human Resources Manager – National Occupational Standard Summary