STEMCELL Technologies Inc. is a privately-owned biotechnology company based in Vancouver that helps power leading-edge life science research around the world. Scientists performing stem cell, immunology, cancer, regenerative medicine and cellular therapy research are among those who rely on our cell culture media, cell separation products, instruments, ancillary reagents and contract assay services. We create novel, useful, standardized products of unfailing quality and deliver them to more than 70 countries via our many regional offices plus distribution centres in Vancouver, Seattle, Grenoble and Singapore. Driven by our love of science and our passion for quality, we see ourselves simply as “Scientists Helping Scientists” – standing by our customers to provide outstanding products, technical support and training. We have over 1000 science-oriented employees globally, including 250 PhDs/MScs, with most others holding a BSc or engineering degree. STEMCELL is proud to be the largest Biotechnology employer in Canada.
Job Description Summary
The Product and Scientific Support Specialist’s primary responsibility is to provide product and scientific support to new and existing customers, as well as Distributors and Sales staff. Scientific support includes communicating directly with customers, delivering technical training, troubleshooting product experiments, and developing scientific tools. This position is also responsible for managing complex issues and product complaints, and developing and applying high level technical skills and specialized knowledge on one or more product lines. S/he assures training and knowledge transfer within the team and to sales staff. This position is responsible for maintaining the highest standard of customer service in a fast-paced and stimulating environment.