Job Details

Product and Scientific Support Specialist

Product and Scientific Support Specialist
Accepting BioReady
Full Time

STEMCELL Technologies

not disclosed
Vancouver, BC
British Columbia
Date Posted
13/02/2018 - 06:45
Closing Date
13/03/2018 - 06:45
Job Description

STEMCELL Technologies Inc. is a privately-owned biotechnology company based in Vancouver that helps power leading-edge life science research around the world. Scientists performing stem cell, immunology, cancer, regenerative medicine and cellular therapy research are among those who rely on our cell culture media, cell separation products, instruments, ancillary reagents and contract assay services. We create novel, useful, standardized products of unfailing quality and deliver them to more than 70 countries via our many regional offices plus distribution centres in Vancouver, Seattle, Grenoble and Singapore.  Driven by our love of science and our passion for quality, we see ourselves simply as “Scientists Helping Scientists” – standing by our customers to provide outstanding products, technical support and training.  We have over 1000 science-oriented employees globally, including 250 PhDs/MScs, with most others holding a BSc or engineering degree.  STEMCELL is proud to be the largest Biotechnology employer in Canada.

Education & Qualifications: 
  • MSc or PhD in Immunology and Stem Cell Biology.
  • Demonstrated passion for science and learning.
  • Broad scientific knowledge and significant hands-on laboratory experience.
  • Extensive experience with flow cytometry and/or cell separation is required.
  • Experience with mammalian cell culture would be an asset.
  • Demonstrated communication, interpersonal and critical thinking skills.
  • Ability to explain product and scientific information to both experts and non-experts alike.
  • Strong time management, multitasking, and organizational skills.
  • Ability to manage regular interruptions to workflow.
  • Ability to work effectively both independently and as part of a dynamic team.
  • Demonstrated ability to meet short-term project deadlines.
  • Experience working with collaborative software programs such as SharePoint and/or Confluence would be preferred.
  • Strong English language skills are required.
  • Fluency in additional languages would be an asset.
Duties & Responsibilities: 
  • Provide detailed information to Sales staff, Distributors, and customers on new and existing products.
  • Troubleshoot product issues and research novel applications for products, as required.
  • Work with customer service to resolve order issues.
  • Document all communications and interactions with customers in CRM database.
  • File and track progress of complaints/issues as part of a product investigation.
  • Liaise with scientific staff to address customer queries and special requests.
  • Provide feedback to R&D from customers on the use of products, improvements that could be made on existing products, and new products that are required.
  • Maintain accuracy and relevance of Product and Scientific Support internal knowledge database.
  • Develop scientific and educational tools for internal and customer use.
  • Deliver laboratory training as part of STEMCELL's Education programs.
  • Assist Sales Representatives to prepare custom orders at the customer's request.
  • Plan and complete personal and annual goals on a quarterly scale, with supervision.
  • Execute ad-hoc projects as determined by manager.
Other Information: 

This is an opportunity to work with highly motivated colleagues in a science-oriented, creative and dynamic environment. We offer a competitive salary, excellent benefits and significant career development opportunities. If you are interested in this challenging and rewarding position, please apply online at