Education & Qualifications:
- MSc or PhD in Immunology and Stem Cell Biology.
- Demonstrated passion for science and learning.
- Broad scientific knowledge and significant hands-on laboratory experience.
- Extensive experience with flow cytometry and/or cell separation is required.
- Experience with mammalian cell culture would be an asset.
- Demonstrated communication, interpersonal and critical thinking skills.
- Ability to explain product and scientific information to both experts and non-experts alike.
- Strong time management, multitasking, and organizational skills.
- Ability to manage regular interruptions to workflow.
- Ability to work effectively both independently and as part of a dynamic team.
- Demonstrated ability to meet short-term project deadlines.
- Experience working with collaborative software programs such as SharePoint and/or Confluence would be preferred.
- Strong English language skills are required.
- Fluency in additional languages would be an asset.
Duties & Responsibilities:
- Provide detailed information to Sales staff, Distributors, and customers on new and existing products.
- Troubleshoot product issues and research novel applications for products, as required.
- Work with customer service to resolve order issues.
- Document all communications and interactions with customers in CRM database.
- File and track progress of complaints/issues as part of a product investigation.
- Liaise with scientific staff to address customer queries and special requests.
- Provide feedback to R&D from customers on the use of products, improvements that could be made on existing products, and new products that are required.
- Maintain accuracy and relevance of Product and Scientific Support internal knowledge database.
- Develop scientific and educational tools for internal and customer use.
- Deliver laboratory training as part of STEMCELL's Education programs.
- Assist Sales Representatives to prepare custom orders at the customer's request.
- Plan and complete personal and annual goals on a quarterly scale, with supervision.
- Execute ad-hoc projects as determined by manager.
