STEMCELL Technologies Inc. is a privately-owned biotechnology company based in Vancouver that helps power leading-edge life science research around the world. Scientists performing stem cell, immunology, cancer, regenerative medicine and cellular therapy research are among those who rely on our cell culture media, cell separation products, instruments, ancillary reagents and contract assay services. We create novel, useful, standardized products of unfailing quality and deliver them to more than 70 countries via our many regional offices plus distribution centres in Vancouver, Seattle, Grenoble and Singapore. Driven by our love of science and our passion for quality, we see ourselves simply as “Scientists Helping Scientists” – standing by our customers to provide outstanding products, technical support and training. We have over 1000 science-oriented employees globally, including 250 PhDs/MScs, with most others holding a BSc or engineering degree. STEMCELL is proud to be the largest Biotechnology employer in Canada.
The Systems Support Analyst is a member of the STEMCELL Information Systems (IS) Infrastructure and Security teams, and is responsible for managing, supporting and securing the day-to-day operations of our global applications and systems. This role includes general systems engineering duties, with a focus on automation of our AWS-hosted applications and systems infrastructure, in addition to legacy on-premise solutions. This role is also accountable for operating our security practices & systems, and working with the security team to assess and address emerging security threats.
In this role, you will collaborate with the IS Development teams to design, deploy and run reliable, scalable and secure cloud-hosted applications, and reduce the time to deliver new technologies. You will also be responsible for receiving and troubleshooting complex support escalations, resolving root causes and participating in the analysis and implementation of company-wide technology projects. This position is based in Vancouver and reports to the Manager of Information Technology.