Job Details

Clinical Applications Specialist USA - San Francisco, CA

Title
Clinical Applications Specialist USA - San Francisco, CA
Length
Full Time
Employer

Synaptive Medical Inc.

Salary
not disclosed
Location
San Francisco, CA
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Date Posted
03/01/2018 - 11:30
Closing Date
01/06/2018 - 11:30
Accepting BioReady
Yes
Job Description
Summary: 

Synaptive Medical is a newly-formed company based in Toronto, Canada, focused on developing medical equipment and applications for neurosurgical procedures. Together, these devices form a full and complete solution of visualization technologies for the operating room. In the past 10 years, the core members of Synaptive Medical have founded and grown multiple successful medical start-ups into international markets. The company is growing rapidly and has a number of opportunities for motivated people to join the team and share in the challenges and rewards of developing technologies to improve patient care and outcomes in neurosurgery.

Job Description

This primary Clinical Applications Specialist (San Francisco, CA) is an essential part of the Clinical Support Team, to one of Synaptive’s accounts, and will be our “face to the customer”. They will provide all of the in Operating Room training and will passionately teach customers how to use all of the features of our products. Their expert knowledge, caring attitude and professional presentation skills, will enable customers to comfortably use our devices and software. The ideal candidate will be independent, self-motivated, and results oriented, with a positive attitude and a highly personable and energetic presence. They’re also not afraid to “roll up their sleeves” when needed to setup equipment as necessary. Lastly, they are passionate about Synaptive Medical’s vision and with providing the best possible training experience to the customer. As part of the larger Synaptive Medical team, the Applications Specialist is a fundamental contributor to improving the quality of our products by reflecting the customer’s experience with feedback to Engineering and Design.

Education & Qualifications: 

Required

  • Bachelor of Science Degree
  • Proven analytical and problem solving skills
  • Strong customer service skillset
  • Strong attention to detail and ability to bring customer satisfaction situations to a successful completion in a timely manner

Highly Beneficial

  • Prior experience with training on use and applications for medical equipment
  • OR background/experience

Beneficial

  • Experience working with software for medical applications, PACS, DICOM
  • Experience with Optics, Navigation and Robotics

Interpersonal Skills

Self-motivated and results oriented, cooperative and collaborative team player, clear and concise written and verbal communication skills are a must Special Requirements/Conditions (overtime, travel, physical requirements, etc.): The position will travel 50-80% for the first 6-months, and then down to 10% afterwards. Thus, a valid Canadian or USA passport is required.

 

Duties & Responsibilities: 
  • Deliver all in-OR training programs to direct customers and OEM partners
  • Support the Sales organization by demonstrating our products to potential customers
  • Represent Synaptive at trade shows and exhibitions
  • Provide customer feedback to Synaptive design and engineering teams
  • Setup, test and install computers and other Synaptive equipment as needed
  • Work with hospital IT staff to test/enable connectivity in the OR
  • Ability to trouble-shoot problems as they occur
Other Information: 

To submit an application please visit our Careers page at www.synaptivemedical.com/Careers

This job description is not intended to be all-inclusive. The employee may perform other related duties as necessary to meet the ongoing needs of the organization.
 

Synaptive Medical is an equal opportunity employer and welcomes applications from all qualified individuals, including visible minorities, Indigenous People, and persons with disabilities. Applicants who require reasonable accommodation should notify a member of the Human Resources or Recruitment Team by emailing jobs@synaptivemedical.com. Please include your full name, contact information and details about your request.

We would like to thank everyone who submits a resume for these positions. Due to the volume that we receive, only those candidates selected for interviews will be contacted.